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11 tips on how to successfully choose your Customer Support Solution

We have helped and met with loads of companies that need to change their customer service tools. Although there are no identical situations, there is a few steps you could take to improve your success probability.You might need it, because deciding on an important system is hard. Industry experts says that a customer support system…

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Don’t fall on the finish line in the subscription economy

The service interaction ties it all together I’m writing this sitting on an early train to London Gatwick Airport after a full day and night at Zoura’s big event Subscribed15, where we were got a nice 20 minutes on the main stage. It’s event that highlights the new economy (the subscription economy) where the customer…

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Are startups becoming a marketing gimmick for corporate events?

I’m thinking about the role we had as a pitching startup at Zoura’s big event Subscribed15 in London. As the finale of the event, there was a “Startup Battle”. Three startups were given a generous 20 minutes each in the spotlight on the big stage, facing an expert panel consisting of Zoura CEO and founder…

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Best Microsoft release so far – and the future looks bright!

Yes, you probably read about the new stuff. An updated Surface Pro 4, the Surface Book and new phones. But I think most overlooked the really revolutionary hardware released. Microsoft HoloLens and Augmented Reality can fundamentally change the way we work, collaborate and play when it gets a public release. It could bring social networking into…

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Five trends from an analyst. No 1: Access over ownership – use it!

Last week I attended a very interesting and entertaining presentation by a journalist and analyst of our time Per Grankvist (@pergrankvist) at our neighbour Codesign. He talked very entertaining about five trends we see in our live. I will dig deeper into one of them: Access over ownership. Owning stuff is not as important anymore,…

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Service the no 1 brand builder (event guest teaser)

GUEST TEASER POST BY MAGNUS KOLAAS EUROPEAN MANAGER AT DJENEE TSC is hosting an event on customer loyalty on September 3rd in Stockholm where Magnus will share some of his wisdom. Enter Magnus: CUSTOMERS ARE LEAVING –  FIGHT IT WITH SERVICE The average life cycle for products get’s shorter, the competition are getting harder and…

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Tips for working mobile while traveling

WORKING MOBILE, THIS IS HOW YOU DO IT! PART #2: ON THE MOVE. TRAVEL WORK So you are travelling and are thinking you could or should be more productive during transit? Great, we got some tips for you, but let’s start with some definitions. We’re defining travelling as something you do for a few hours,…

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4 tips on working from home

PART #1: WORKIN’ IT FROM HOME. Working from home can be tough, but it possible. Technology and mindsets are shifting making it easier. We’ll show you how it is done effectively so it works out for you and your employer. Consider our four tips and you will be good to go. Today many companies say…

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What we’ve learnt from a hundred secretive entrepreneurs

“FIRST TIME ENTREPRENEUR? STOP BEING SECRET ABOUT YOUR IDEA, GET HELP AND LAUNCH” We meet and listen to a lot of entrepreneurs. They come in all forms and shapes, with small ideas and huge ideas. For some people it is just their current idea they are working on, they are the serial entrepreneurs. The people…

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Managing the change in change management

Nowadays the fact of the reality is that most people and organizations agree on that change is a good thing as well as a necessity in the ever evolving times we live in. Change will always be changing, so to speak. It’s about adapting, and to put it in plain text, a lot of times…

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