Category Archive for: customers

Gartner says you need to ramp up your mobile customer service

Customer engagement plays a vital role in today’s business environment. If you cannot engage your customer in the right way, it is likely you’ll lose that customer. Great products and services are of course key, but the surrounding interactions may be equally important. It is like they say, “customers come because of the product, but…

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11 tips on how to successfully choose your Customer Support Solution

We have helped and met with loads of companies that need to change their customer service tools. Although there are no identical situations, there is a few steps you could take to improve your success probability.You might need it, because deciding on an important system is hard. Industry experts says that a customer support system…

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Don’t fall on the finish line in the subscription economy

The service interaction ties it all together I’m writing this sitting on an early train to London Gatwick Airport after a full day and night at Zoura’s big event Subscribed15, where we were got a nice 20 minutes on the main stage. It’s event that highlights the new economy (the subscription economy) where the customer…

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Service the no 1 brand builder (event guest teaser)

GUEST TEASER POST BY MAGNUS KOLAAS EUROPEAN MANAGER AT DJENEE TSC is hosting an event on customer loyalty on September 3rd in Stockholm where Magnus will share some of his wisdom. Enter Magnus: CUSTOMERS ARE LEAVING –  FIGHT IT WITH SERVICE The average life cycle for products get’s shorter, the competition are getting harder and…

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