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Zendesk

Solutions for a modern and efficient customer service

Zendesk is a customer service and IT support platform designed to help companies create customer relationships that are more meaningful, personal and productive. The family of Zendesk products enables companies to be more accessible in the channels the customer prefers, flexible by adding new support channels gradually and scalable by dynamically growing in the solution. They help improve communication and create value in all data generated.

Above all, they work together to develop the small dialogues into long-term relationships.
  

Zendesk acts as a shared inbox for all your customers’ questions and concerns. That way, no matter what channel the customer uses to contact the company – email, chat, Twitter, phone etc … the support agent is always provided with a case, making it much easier for the agent to help the customer solve the problem or

Why The Service Corporation?

SUPPORT

We provide 24/7 technical support for your employees

EDUCATION

We deliver customized training online or at your office

PROCESSES

We are ITIL-experts and help you to develop simple and efficient workflows

INTRODUCTION & CONFIGURATION

We help businesses of all sizes to introduce Zendesk in less than 10 days

ADAPTATION & DESIGN

We help you build and adapt a support portal according to your needs and brand

REPORTING

We produce tailor-made reports for measuring and following up your business

INTEGRATIONS

We integrate Zendesk with your existing systems

CONTINUOUS IMPROVEMENT

We offer advisory services and constant development of your Zendesk solution

Some of our satisfied customers

Why Zendesk?

ZENDESK TALK

Talk on the phone with your customers directly from Zendesk

CASE MANAGEMENT

Helps your users receive, structure, and respond to issues from different channels

REPORTS

Provide reports to measure and improve your customer service

INTEGRATIONS

Zendesk gives you the freedom to integrate with the tools you need

HELP CENTER

Build your knowledge database and share it seamlessly with your customers

OMNICHANNEL

Receive cases through the channels that best suit you and your customers

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