Support as a Service

 

Our concept Support as a Service will give your users a great experience

While you are focused on developing your company, TSC’s Support as a Service concept connects all your customer interfaces and takes care of the whole process. Customer service suddenly becomes easy. We take good care of your customers, analyze your data and refer product development and sales opportunities back to you. We handle reactive customer support, and work proactively to improve the customer experience and decrease the number of support tickets. This is done through a self-improving process, where systems, people and customers are constantly learning.

We have three use cases for our support concept. (1) Help your dear employees and your beloved customers. If you want to make support part of your offering, then we differentiate between (2) your own product, and (3) you are reselling someone else’s – like Microsoft’s Office 365.

Support for Employees (B2E) – help your staff

Cloud solutions like Microsoft Office 365, Google Apps, Box, and Zendesk are increasingly becoming elements of the solutions companies are deploying to meeting evolving customer and employee needs. Cloud solutions are continuously updated with no interruption, which usually is a good thing but which calls for constant training as well. We have the processes in place to ensure your employees can be productive and focus on their core roles. We will help you provide the services, platforms and support your clients and employees need to succeed.

You should focus on your strengths. Support as a Service is gaining traction due to the fact that more companies realize they should focus on what they do best. Most companies are not IT support companies, so why should they focus on their IT Support needs, when we can do that for them?

Partner Support (B2B2C/B) – create new product offeringsmobile_sdk_800

For our partners and resellers, we have packaged deals suitable for companies that want to include monitoring and support in their own offerings, but without building the capability internally. We cover platforms and applications on Microsoft Azure and Amazon Web Services. You can view our monitoring and support service as another package that you purchase, bundle, market and sell with a nice margin. The concept is risk free, and creates a triple win. You win, the customer wins and we win.

Product/Customer Support (B2B/B2C) – Get loyalty and recurring revenue

Do you have a great product or service with equally great customers? In a world where customer adoption and retention is becoming key, post-sale support is crucial to staying competitive and keeping those customers satisfied. Churn and share-of-wallet are expressions more companies are facing when trying to develop a business model with recurring revenue streams.

Make sure you can enjoy that recurring money model, with our service concept integrators – you can embed support and service capabilities straight into your app (natively), site and social media streams (in addition to all standard channels) @theservicecorp #greatservice

 

Packages

Startups

Contact us /user/month model
    • Free Setup
    • English/Swedish Support Agents
    • Unlimited Tickets
    • Online Channels
    • Basic Stats
    • Basic Branding

Scale

Contact us /user/month model
      • Free Setup
      • Multilingual Support Agents
      • Unlimited Tickets
      • Online Channels
      • Embedded Support in native apps
      • Basic Stats
      • Seamless Branding

Enterprise Edition

Contact us /user/month model
        • Free Setup
        • Multilingual Support Agents
        • All channels (incl social media)
        • Embedded Support/Native Apps
        • Complex Stats and Reports
        • Complex Customization

 

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 Email Chat In native app Website Selfservice (app) Selfservice (site) Social media Phone

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STARTING POINTS

The journey to a more focused, effective and modern organization starts here.

PS. It starts with a simple tiny form, super easy. If you are not ready just yet, you can check out our blog for some free insights.

 

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