ITIL 4 focuses on customer benefit and value
Buying and delivering services is central to today’s society. It is talked about both cloud, micro, and IT services. ITIL is a global framework that creates a structured basis for delivery of all types of services in companies that want increased control and efficient management of all services
Version two (2) of ITIL focused on creating stable processes, version three (3) on the management of qualitative services. Version four (4) puts the customer in the center even more.
The purpose of ITIL is to describe, design and deliver services with high security, high cost efficiency and high quality. ITIL helps individuals and organizations use IT for business change, transformation and growth. The services that are managed must support and further develop the business and its core processes
The Service Corporation is ITIL experts and can help educate you and your staff in order to increase the company’s ability to handle services, work together more efficiently and increase the value for your customers. We also ensure that your staff is able to certify themselves in connection with the training opportunities
Why The Service Corporation?
To manage and answer various questions that may arise in connection with the courses and introduction, we provide online support. This enables you and your staff to benefit optimally from the framework as efficiently as possible, especially if you feel insecure or hesitant and need a sounding board
Because most of our standardized courses usually end with a certification, it is possible to verify that the participants have not only participated in a course but also have taken advantage of the content. This is a good basis for reporting and monitoring of the staff’s competence development
INTRODUCTION & CONFIGURATION
We help to develop concrete education plans and link them to future or existing efficiency programs, where ITIL can serve as a source of inspiration in the ambition to increase your process maturity
ADAPTATION & DESIGN
We help to educate, introduce, adapt and, if necessary, also connect ITIL to other frameworks according to your needs and goals.
“Where are we and where are we going?”
We utilize and link different frameworks and integrate them into a well-functioning working methodology that suits your business and ambition. How can ITIL interact with DevOps, Lean, project management methods, Pm3 etc?
We can evaluate and follow up where you stand and based on the analysis propose concrete next steps for how you can improve your staff’s individual competence and your organisation’s common ability
We are certified ITIL teachers and as such authorized by Axelos and Peoplecert to hold all ITIL courses up to ITIL’s expert level
Some of our satisfied customers
For a service desk, efficient handling of service requests (SRQ) and incidents is central
Modern case management systems are adapted to ITIL and support most ITIL processes
Follow-up of reports, KPIs and measurement numbers is a central part of the ITIL step called Continual Service Improvement, CSI
There are many links between ITIL and various control models such as Pm3 and COBIT. Similarly, the project models’ decision points can be integrated with the Change Management process
An effective knowledge database is central to building up the company’s common competence. A good Knowledge Management process enables a good foundation for self-help
Manage inquiries and disruptions in the same way regardless of whether users are calling, emailing or using social media