Cloud Platform Management
Ensure the availability of your application platforms
The “Platform operation and management” service includes monitoring application platforms (platform and application) and managing system events to optimize the availability of your applications. Cases can be generated automatically, via system events or created by administrators. We act on all incidents and escalate to you depending on the agreed process. The service also includes reporting and monthly operational meetings.
Why The Service Corporation?
Our technicians are trained and certified on the most common cloud platforms and deliver 24/7 technical support
START-UP & ESTABLISHMENT
We go through the platform, determines which alarms to handle and produces and documents simple and effective incident processes with you.
We maintain and update the knowledge database, which allows us to solve more cases over time
We produce tailor-made reports to measure and monitor your operations
We offer a ready-made platform for managing your cases, alarms and calls.
Our customer managers have regular meetings with you to report statistics, discuss improvement areas and changes that affect the delivery