Customer Service Management

Solutions for a modern and efficient customer service

We implement and integrate the tools needed for a modern and efficient customer service organization. You get a platform to manage the dialogue with your customers in all channels such as web, email, chat, social media and telephony. Manage your customers in the channels that suit them best and increase your customers’ loyalty and confidence in you.

We make sure that you get a solution adapted to your processes and customers’ needs. Your staff will be equipped with the most efficient tools, processes and best practices to handle the service needs of modern customers.

Over time, we can keep your organization updated with continuous training that covers service, processes and necessary tools. Our trainers are experts in service models and customer service.

Why The Service Corporation?

SUPPORT

We provide 24/7 technical support for your employees and system administrators

TRAINING

We deliver customized training online or at your office for both users and administrators

PROCESSES

We deliver customized training online or at your office for both users and administrators

INTRODUCTION & CONFIGURATION

We help businesses of all sizes with analyzes and introduction of the products that best suit your business

KNOWLEDGE MANAGEMENT

We help you develop processes and configure management tools and managing knowledge generated as part of your daily work.

REPORTING

We produce tailor-made reports for measuring and following up your business

INTEGRATIONS

We help you via API integrate the tools for case management with your other tools such as CRM or ERP.

CONTINUOUS IMPROVEMENT

We offer advisatory services and constant development of your tools and processes

Our partners in case management

Case Studies

TSC provides a platform for case management, telephony, dashboard and services for Pierce-ecom dialogue with e-commerce customers

Pierce-ecom.com

TSC provides a platform for case management and services for Synsam’s dialogue with customers, logistics partners and internal IT users

Synsam

TSC delivers a telephony solution fully integrated with the case management system. We adapt reports for delivery follow-up

SMSPark

The Service Corporation 
Hammarby allé 91, 
120 63 Stockholm, 
Phone +46 8 622 19 90

© Copyright The Service Corporation 2018 | Privacy Policy

Close Menu