Support As A Service

OneServicedesk - a modern and efficient support service

When you focus on developing your company and creating better results, TSC’s service (OneServicedesk) can take care of support for your customers, users or platforms. We are available 24/7 and can offer support via optional channels such as email, chat, forms, social channels and telephone.

We take care of the users, work actively to continuously develop the knowledge database, analyze data, escalate and report back to you. The data you receive from us will be the basis for better decisions regarding product development, business development and sales efforts.

We have great focus on a modern service which includes a large portion of self-help. Something that improves the user experience and reduces the pressure on the service desk. This is made possible by smart systems, processes and people who are constantly developing and learning.

There are two uses for our support concept:

Support for your employees.

Technical product support on own product / service to your users / customers

 

Why The Service Corporation?

SUPPORT

We take care of your support needs and are available 24/7 for your users, customers and for system alarm management

PROCESSES

We develop simple and efficient workflows for how we interact in support deliveries and how we handle improvement inquiries and sales opportunities

KNOWLEDGE MANAGEMENT

We maintain and update the knowledge database as part of the support process. If you want, we can run self-help solutions for your customers / users via support portals or AI

AREAS OF EXPERTISE

We provide technical support for businesses of all sizes of your products, software and cloud services. We can also provide level 1 support for your business applications

SYSTEM

We offer a ready-made platform for managing your cases in the channels that you want to offer your customers / users.

REPORTING AND IMPROVEMENT

Our customer managers have regular meetings with you to report statistics, discuss improvement areas and changes that affect the delivery

Our Partners

Customer cases

TSC delivers support 24/7 to approximately 15,000 users in 70 countries using G Suite as a communication platform

Ericsson FSO

TSC delivers support for Sweden’s largest learning platform Vklass with over 500,000 users.

Vklass

TSC provides support 24/7 for a global taxi solution that connects customers with taxi drivers. all over the world.

Splyt

The Service Corporation 
Hammarby allé 91, 
120 63 Stockholm, 
Phone +46 8 622 19 90

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