Zendesk
Solutions for a modern and efficient customer service
Zendesk is a customer service and IT support platform designed to help companies create customer relationships that are more meaningful, personal and productive. The family of Zendesk products enables companies to be more accessible in the channels the customer prefers, flexible by adding new support channels gradually and scalable by dynamically growing in the solution. They help improve communication and create value in all data generated.
Above all, they work together to develop the small dialogues into long-term relationships.
Zendesk acts as a shared inbox for all your customers’ questions and concerns. That way, no matter what channel the customer uses to contact the company – email, chat, Twitter, phone etc … the support agent is always provided with a case, making it much easier for the agent to help the customer solve the problem or
Why The Service Corporation?
TSC is passionate about good customer service. With experience from over 100 Zendesk implementations, expertise in support and customer service processes, we build world-class solutions. Solutions that create the conditions for successful customer experiences, strong customer relationships and competitiveness.
SUPPORT
We provide 24/7 technical support for your employees
EDUCATION
We deliver customized training online or at your office
PROCESSES
We are ITIL-expers and help you to develop simple and efficient workflows
INTRODUCTION & CONFIGURATION
We help businesses of all sizes to introduce Zendesk in less that 10 days
ADAPTATION & DESIGN
We help you build and adapt a support portal according to your needs and brand
REPORTING
We produce tailor-made reports for measuring and following up your business
INTEGRATIONS
We integrate Zendesk with your existing systems
CONTINUOUS IMPROVEMENT
We offer advisory services and constant development of your Zendesk solution
Some of our satisfied customers
Why Zendesk?
ZENDESK TALK
Talk on the phone with your customers directly from Zendesk
CASE MANAGEMENT
Helps your users receive, structure, and respond to issues from different channels
REPORTS
Provide reports to measure and improve your customer service
INTEGRATIONS
Zendesk gives you the freedom to integrate with the tools you need
HELP CENTER
Build your knowledge database and share it seamlessly with your customers
OMNICHANNEL
Receive cases through the channels that best suit you and your customers
Apps & Integrations
Integration with Lime CRM
Integration with Voyado
